Contact support
Outline support channels, SLAs, and escalation paths here.
Channels & SLAs
| Plan / segment | Channel(s) | First response target | Resolution target |
|---|---|---|---|
| Plan name | Channel list | Target | Target |
| Plan name | Channel list | Target | Target |
| Plan name | Channel list | Target | Target |
Escalation matrix
- Tier — Describe responsibilities and handoff.
- Tier — Describe responsibilities and handoff.
- Tier — Describe responsibilities and handoff.
- Tier — Describe responsibilities and handoff.
What to include
- Item — Explain why it helps.
- Item — Explain why it helps.
- Item — Explain why it helps.
Office hours / scheduling
- Session name — Day/time, focus, booking link.
- Session name — Day/time, focus, booking link.
Note
Use this space for hotline details, rotation schedules, or other sensitive notes (omit if not shareable).