FAQ

List common questions and answers. Duplicate the Q/A block as needed.

Platform access

Q: How do I invite a new teammate?

A: Go to Admin → Users, click Invite, assign a role, and send the invite. If they miss the email, resend from the same screen.

Billing

Q: Where can I download invoices?

A: In Admin → Billing. You can export PDF or CSV and send directly to your accounts payable team.

Integrations

Q: Do webhooks support retries?

A: Yes—up to 8 retries over 24 hours. Reach out to your account team for the latest webhook configuration guide.

Evidence

Q: What file types are supported?

A: PDFs, Office docs, images, CSV, and JSON up to 250 MB. Larger files should be zipped first.

Support

Q: How quickly will someone respond?

A: SLAs vary by plan. Check Contact support for response times and escalation paths.