Help & troubleshooting
Ripple is designed to be intuitive, but every platform has a learning curve. Use this page to get help fast and solve common issues on your own.
Self-serve resources
- Troubleshooting — Quick fixes for sign-in, video, and notification issues.
- Known issues — Open bugs plus workarounds.
- Guides by feature — Deep dives by workflow.
- Help Hub — Search for topics like “Create Jam” or “Integrate with Outlook.”
Live support
| Plan | Avg. response | Coverage |
|---|---|---|
| Free | 48 hours | Email only |
| Pro | 24 hours | Email + in-app chat |
| Enterprise | <4 hours | Priority Slack + video support |
Escalation path
- Capture screenshots or short recordings of the issue.
- Email
support@ripple.teamwith your workspace ID (or use in-app chat on paid plans). - Engineers reply within the SLA above (same-day for Enterprise).
Tips for success
- Bookmark https://ripple.team/resources for the searchable library.
- Watch the onboarding video series in the dashboard for visual walkthroughs.
- Join the Ripple Community channel to learn best practices from other teams.
Note
Not sure which option to choose? Start with the Troubleshooting guide and escalate with context if you still need help.