Connect with someone
Help readers choose the right person or channel to speak with.
Urgent issues
- Call the Enterprise hotline listed in your onboarding pack — For immediate assistance, available 24/7.
- Tag
@incident-commanderin#radley-critical— For critical incidents requiring urgent attention. - Email
security@radley.taxfor suspected breaches — To report security issues or breaches.
Dedicated contacts
| Role | Contact info | Notes |
|---|---|---|
| Customer Success Manager | Listed in kickoff deck | Strategic roadmap, renewals |
| Implementation Lead | impl@radley.tax | Deployments, migrations |
| Support Team Lead | support-lead@radley.tax | Escalations, feedback |
Schedule time
- Book 30-minute sessions via Calendly link shared post-onboarding — For in-depth discussions or consultations.
- Join weekly office hours (see Contact support) — For quick questions or guidance.
- Request a custom workshop—include agenda, participants, and desired outcome — For team training or deep dives.
Note
Encourage readers to provide context (e.g. environment, urgency) so the right owner can help quickly.